What to include in a billing question.
- The email address on your account
- Your plan name if known
- The payment date or invoice reference if available
- A short description of the issue
How billing works.
Payments are processed by Paddle, our merchant of record. Paddle may appear on your bank statement and may also support invoice or tax-related buyer questions.
Paid subscriptions renew automatically until canceled. First paid purchase refund requests may be reviewed within 7 days. Renewal charges are generally non-refundable once processed except where required by law or where we confirm a duplicate charge, billing error, or material access failure.
Where to go next.
If your question is about stopping future renewals, use the cancellation help page. If your question is about refund eligibility, use the refund help page.