What affects refund eligibility.
- Plan type
- Billing timing
- Whether the charge was your first paid purchase
- Whether the charge was duplicate or accidental
- Technical access problems that prevented reasonable use
- Applicable law
Where to start.
Contact support with the email address used for the subscription, the approximate date of the charge, and a short note about the issue.
Renewal charges.
Renewal charges are generally non-refundable once processed unless required by law or tied to a confirmed duplicate charge, billing error, or material access failure.
What this page is for.
This page is an explainer. The full contractual position lives on the Refund Policy page.